top of page

FREQUENTLY ASKED QUESTIONS

  • What if the dress arrives damaged?
    Contact our customer service immediately with photos of the damage. We'll work swiftly to resolve the issue.
  • Do you ship internationally?
    Yes, we offer international shipping. Shipping times and fees vary, so review the details during checkout.
  • Can I buy the dress just as it is or you can customize it for me?
    Absolutely! Share your ideas with us. We love adding a personal touch to your special day. Our skilled team is thrilled to discuss customization options, ensuring your wedding dress is a true reflection of your unique style and vision. Let's make your dream gown come to life together.
  • Can I modify or cancel my order?
    Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming.
  • What if the dress doesn't fit?
    Check our return policy for details on exchanges and returns. We're here to ensure you find the perfect fit.
  • Is there a customer service hotline?
    Yes, our customer service team is here to assist you. Reach out via email during business hours for prompt support.
  • How do I determine my size?
    Refer to our size chart for accurate measurements. If you're unsure, contact our customer service for personalized assistance.
  • Do you charge for customization?
    Customization requests may incur additional charges, as they involve intricate design and personalized alteration. These costs are necessary to cover the extra materials and labor required a unique, tailor-made gown. We strive to be transparent about these fees to provide you with the best service and craftmanship. You will receive full quote as soon as we confirmed all changes to your dress .
  • Are alterations included?
    Alterations are not included in the purchase. We recommend consulting with local tailors for any adjustments needed.
  • What payment methods do you accept?
    We accept major credit/debit cards and secure online payment methods for a seamless shopping experience.
  • How do I track my order?
    Once your order ships, you'll receive a tracking number via email. Use this to monitor your package's journey to you.
  • How can I place an order?
    Simply browse our collection, select your dream gown, choose your size, and click "Add to Cart". Follow the checkout process to place your order. If you have any questions please contact us before placing the order.
  • Can you work with my design ideas?
    Absolutely! Your ideas are our inspiration. Share your visions, and our skilled team will bring them to life.
  • What is bespoke dressmaking?
    Bespoke means tailor-made! We create unique dresses from scratch, ensuring a perfect fit and personalized design just for you.
  • Can you replicate a design I have in mind?
    While we encourage unique creations, we can incorporate elements from inspiration photos to make dress truly yours.
  • How do I book consultation?
    Send us email through our contact page or DM in social media to schedule your consultation! Let's embark on the journey of creating a dress as unique as you are.
  • What's the pricing range for bespoke dresses?
    Pricing depends on materials, intricacy, and design. We'll provide a detailed quote during the consultation.
  • Do you make dresses for different occasions?
    Absolutely! Whether it's wedding gown, bridesmaid dress, flower girl dress, or any special occasion attire, we specialize in creating unforgettable garments.
  • Do you do fittings during the process?
    Yes, 3-4 fittings are part of the process to ensure the dress fits flawlessly and meet your expectations.
  • What fabric do you offer?
    We offer a wide range of high-quality fabric from the best suppliers. Choose what suits your style and comfort.
  • How long does the bespoke process take?
    The time line varies based on complexity, but on average, it takes 6-9 weeks from consultation to the final fitting.
  • How do I start the process?
    Begin by scheduling a free of charge consultation. We'll discuss your vision, preferences, and take measurements to kickstart the creation of your dream dress.
  • Do I need to bring anything to my alteration appointment?
    Please bring your wedding shoes and any undergarments you plan to wear on your big day. These elements are crucial for achieving the perfect fit.
  • Do you charge for initial consultation?
    No, our consultation is absolutely free
  • How many alteration appointments will I need?
    The number of appointments depends on the complexity of the alterations. On average, brides require 2-3 fittings to ensure a flawless fit.
  • How do I schedule an alteration appointment?
    To schedule your bridal alteration appointment, please call [phone number] or send us a direct message. We look forward to helping you achieve the perfect fit for your special day!
  • What is your alteration pricing structure?
    Pricing varies based on the complexity of alterations. During your initial consultation, we'll provide a detailed quote tailored to your specific needs.
  • What types of bridal garments do you specialize in altering?
    We specialize in alterations for bridal gowns, bridesmaids' dresses, mother-of-the-bride outfits, and other wedding-related attire.
  • Do you offer alterations for dresses purchased elsewhere?
    Absolutely! We're here to make every bride feel perfect in her gown, regardless of where it was purchased.
  • When should I schedule my first alteration appointment?
    It's recommended to schedule your first appointment 6-8 weeks before your wedding date. This allows ample time for adjustments and ensures a stress-free process.
  • Can you make last-minute alterations if needed?
    While it's best to plan ahead, we understand that circumstances may arise. Contact us as soon as possible, and we'll do our best to accommodate your needs.
  • Could you customize my dress?
    Absolutely! We love adding personal touch to your special day. Our skilled team thrilled to discuss customization option, ensuring your wedding dress is a true reflection of your unique style and vision. Let's make your dream gown come to life together!
  • What if I lose or gain weight after my first fitting?
    Don't worry! We can make adjustments up until the final fitting. Communication is key, so keep us informed about any significant weight changes.
  • Can you alter all types of fabrics and dress styles?
    Yes, our skilled seamstresses are experienced in working with a variety of fabrics and dress styles, including lace, satin, and intricate beadwork.
bottom of page